Privacy and data protection


General Privacy and Data protection Policy


Please note that we will update this statement from time to time and to keep you up to date with our information security procedures. 


By giving us your personal details you are agreeing to allow us to contact you regarding our own products and services. The information we collect from you is to assist us in meeting our customer’s needs. Use of your personal details and personal information is in accordance with our privacy policy.


All information provided by you will be treated securely. If you have any comments or requests on how we use information about you please contact our Data Protection Officer in writing via or in writing to 210A York Road Hartlepool TS26 9EB. 


This can include but is not limited to the following name address email address and telephone number. The personally identifiable material we collect from you is only used to help us fulfil orders of goods and services to you. We will retain your information only as long as is necessary unless we are legally required to do so. This is referred to as your (personal Data).



(A) How we use the information


To fulfil your order and any contracts between us and you, the customer. Where you have given us your permission we will use your information for our own marketing. If you require this to stop simply unsubscribe from our marketing or write or email us to remove your details from our system. 


This can be to our Data Protection Officer in writing via or in writing to 210A York Road, Hartlepool, TS26 9EB.



(B) Protecting your security 


We take your data protection and security seriously and have systems in place to ensure your information is handled securely and protected against breeches of confidentiality. We also take additional measures to ensure colleagues handle and process your data only as necessary and confidentially.





Wetrocknride are proud to say we are assessed annually and awarded Payment Card Industry Data Security Standard compliant status. (PCI DSS) is a set of standards designed to ensure that companies accept, process store and transmit customer card information in a secure environment.



(D) Updating and amending your data


If you require us to update and amend the data we hold about you please put this in writing to our Data Protection Officer to or in writing to 210A York Road Hartlepool TS26 9EB. Any requests and legitimate amendments will be made within 30 days.



(E) Can you access the information we hold about you?


Yes you can! Just write to us under the heading of “Subject Access Request” as you have the right to ask us to provide you with all information held about you. We will usually respond to this within 30 days of the request. This can be accessed by writing to the Data Protection officer as previously described.


Any personal information we hold can be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.



(F) General


Questions or comments are welcomed and should be directed to the Data protection Officer in writing via or in writing to 210A York Road Hartlepool TS26 9EB.



(G) Wetrocknride Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from




When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:


“Cookies” are data files that are placed on your device or computer and often include anonymous unique identifiers. For more information about cookies, and how to disable cookies, visit 


“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we need to collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.





We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).





We do not share consented data with marketing partners. 


For transactions conducted on our site, we use Shopify. You can read more about how Shopify uses your Personal Information by visiting 


Additionally, as we are processing your information in order to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above, your information will be transferred outside of UK, Europe, including to Canada and the United States (the base of Shopify).


We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information by visiting 


You can opt-out of Google Analytics by visiting 


Finally, as data controllers, we may be required to share your Personal Information to comply with lawful requests made by law enforcement if the information is required for the prevention or detection of crime. 





As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at 


You can opt out of targeted advertising by visiting:





Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: 




Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.





The Site is not intended for individuals under the age of Eighteen.




We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.