Terms and Conditions
TERMS AND CONDITIONS
WETROCKNRIDE Terms and Condition of Supply (Ts n Cs)
1. About us
wetrocknride.co.uk is a site operated by wetrocknride Limited. We are registered in England and Wales under company number 08345841 VAT no 196720968. Our main trading address is Wetrocknride, 210A York Road, Hartlepool, TS26 9EB. This document, along with any other document referred to in it tells you our Terms n Conditions on which we supply any products or services on our website wetrocknride.co.uk These terms and conditions only apply if you are buying as a consumer. Read these carefully, you should print a copy and understand that by ordering any of our products you agree to be bound by these terms and conditions. Please understand that you must tick the box marked "I agree to the wetrocknride Terms and Conditions" at the end of ordering process if you accept them. If you do not tick the box we will unfortunately be unable to supply goods to you. Our customer services team will be happy to help you with any enquiry email@example.com or 01429 866777.
2. The contract
By accepting the terms and conditions you are entering into a contract with us requesting that we supply you with goods. When you place an order on our site you will receive a receipt that we have received your request for that order. This does not mean that your order has been accepted. This constitutes an offer to us to buy a product. All offers to buy are subject to acceptance by us and subsequent availability. We will confirm that we have accepted your request by sending you an e-mail that confirms that we have provisionally accepted your order. We will then send you a further email confirming that will state that we will supply the goods you have requested. This will form the basis of the contract and will refer only to the products listed in the confirmation email. We will not supply any goods that have been part of your order until we send you this separate acceptance/shipping email. Any Photos, Media, drawings, description or any other form of advertising contained within our site is there purely as an approximate idea of the product. They do not form part of the contract between you and us in relation to the sale of products. Products bought instore as part of a savings club the deposit will be non-refundable.
Wetrocknride.co.uk is only intended for use by people residing in the United Kingdom & Ireland. We reserve the right not to accept orders from anywhere outside of the UK.
4. The customer
By placing an order through our site, you are stating that you are legally able to enter into a contract. You are also currently residing, ordering and accessing our site from within the United Kingdom (Mainland Only) and that you are at least 18 years old.
5. Consumer rights & the customer
By agreeing to our Ts n Cs you are confirming that you are at least 18 years old residing in the UK and legally capable of placing an order on our website. Your consumer rights are unaffected by agreeing to our Ts n Cs. You can cancel an order 7 working days after you receive the goods. You will receive a full refund of the price paid for the product in accordance with our refunds policy. In order to cancel you must inform us in writing, you must also return the product (s) to us immediately at your cost and risk. The product (s) must be returned in re-sellable condition and unused you have a legal obligation to take all reasonable precautions whilst the goods are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation. You will not have the right to cancel for the following; perishable items, tailor made or personalised goods, any underwear or any unsealed media such as software CDs or DVDs but not exclusively relating too that have been used except where a fault could only have been found by unsealing the product. This provision does not affect your statutory rights.
6. Price & payments
All prices on our website are inclusive of VAT and will be correct in the exception of an obvious error. In such a case we are under no obligation to supply the product at that price. If the products actual price is higher than that advertised on our website we will at our discretion either contact you notifying you of the error or reject your offer to buy. All products advertised are exclusive of delivery charges. Prices are liable to change but will not change once we have sent you an acceptance email. If any of our products are incorrectly priced we reserve the right not to honour the contract except in such cases and at our discretion where an acceptance email has been sent to the buyer. We may at our discretion either notify you of the rejection or contact you before despatching the product. We are under no obligation to supply you with a product that is incorrectly priced.
7. Delivery availability and collection.
We only ship to the UK and use professional couriers. Some of our range of cycles are collect in store only. These Items are clearly labelled on the website and will only be delivered in exceptional circumstances. We check and build all our cycles to British Safety Standards by CYTECH qualified mechanics. Once a cycle is delivered to you it should be checked by a qualified mechanic. Any issues with your cycle must be directed back to us. We accept no liability or fees for any work or checking completed by any outside agency. We insist that any problems or queries be directed to us in the first instance including any future work or warranty enquiry. All items over one hundred pounds will be delivered free of charge the price for smaller items is clearly identified in the delivery charges section. Items that are in stock will usually be shipped within 2-3 working days. Some items depending on stock availability can take up to 7 working days for you to receive. Unless there are exceptional circumstances you will be provided with your goods within 30 days. Some of our goods and services are colection only for example some of our suppliers only allow collect from store only. This also applies to our cycle servicing. We allow a reasonable amount of time to collect once an order has been made. we expect most orders to be collected within a working week. In exceptional circumstances orders may be collected within a month. This may incurr a small storage charge of £5.00 per week for late collections. In casses of abandoned purchases steps will be made to recover losses and goods may either be scrapped or sold in extremis. When we do ship an item we only use reputable couriers and a signature will be required before receiving the product. If you require special delivery instructions i.e. 24hr delivery you must put this information on the delivery address. We reserve the right not to make additional changes to the shipping details. There will be no delivery until all funds are cleared.
8. Risk and title.
By ordering a product (s) from us you accept that you own the product (s) from the time of delivery the product will then be at your risk. You will own those products once we receive payment in full including any delivery charges.
9. Refunds returns and cancelation policy
If you return the unused and undamaged product (s) back to us for any reason within the Fourteen day cooling off period you have cancelled the contract between us. We will refund you the full amount of your item to you within fourteen days of us recieving the product inspectiong it and checking for any use or damage. We will be unable to refund any costs incurred by you sending the product back to us. All reasonable costs of returning the item to us will be incurred by you. The only exception to this is if you claim the product to be faulty. In this case we will examine the product to determine an appropriate course of action. We will notify you of our intentions to repair, replace or refund via email. We always recommend recording the delivery, we will not be held liable for items lost in the post. We will usually process your repair, replacement, refund immediately and in any case within 30 days of us receiving the product. Products over six months old and the product has been confirmed as defective where a refund is due the refund will be calculated on the age of the order and you will be refunded a proportionate amount of the original purchase price. This does not include the carriage cost of the original order which will not be refunded.
If you elect to return a defective product to us using your own method of delivery we will only refund up to four pounds of the delivery charge incurred by you. This will only be refunded once we receive proof that you have incurred these costs. Refunds will only be made using the original method of payment.
10. Our liability
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
You accept that any Products purchased which are listed as ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a warranty of 30 days. Where products are ex-display or used stock it will be noted in the Product description on the site.
Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased. This by no way changes your rights under the Consumer Protection Act 1987.
11. Privacy and data protection
12. Protecting your security
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
13. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Wetrocknride Limited at 210A York Road, Hartlepool TS26 9EB or email at we may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
15. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
17. Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
18. Terms & Conditions for in-store Lay away Scheme in Store
Lay away is only available in Store with a Minimum deposit of 10% of the total price of your order that is being reserved. There are 3 terms available for you to choose from they are 4 -8 or 12 Weeks to pay for your reservation. Your contract will be automatically cancelled and reserved merchandise will be returned to stock if you have not made the required payments detailed above within the reservation term. You can pay via Cash, Credit Card, Debit Card and gift vouchers. You have a maximum of twelve weeks to pay for your order in full. We cannot make changes to your reservation, If you change your mind no problem we will cancel your order. See Cancelation policy You may pay the full balance on your order at any time.You must keep your original order receipt as it will be needed for your payments, cancellation and collection this contract is non-transferable. You will receive a receipt for each payment made towards the balance due and you must retain your original order receipt as this will be required for collection.
Lay away scheme Cancellation Policy
You may cancel your order at any time by notifying us in store. You must cancel your order in person or in writing. Your order will be automatically cancelled if you have not made the payments within the term. Your item will be returned to stock and made available to other customers if you have not picked up your merchandise within seven days after its made available. If your order is cancelled you must request a refund in person in store. When and if you make a final payment and we are unable to provide you with the goods specified in this reserve contract. You will receive a full refund of your deposit and all subsequent payments made under this reserve contract.
19. Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
We from time to time reserve the right to review and amend these conditions of sale. This in no way affects your statutory rights.
210A York Road
All rights reserved.