Terms and Conditions

TERMS AND CONDITIONS

WETROCKNRIDE Terms and Condition of Supply (Ts n Cs)

 

1. About us

 

wetrocknride.co.uk is a site operated by wetrocknride Limited. We are registered in England and Wales under company number 08345841 VAT no 196720968. Our main trading address is Wetrocknride, 210A York Road, Hartlepool, TS26 9EB. This document, along with any other document referred to in it tells you our Terms n Conditions on which we supply any products or services on our website wetrocknride.co.uk  These terms and conditions only apply if you are buying as a consumer. Read these carefully, you should print a copy and understand that by ordering any of our products you agree to be bound by these terms and conditions. Understand that by proceeding with this transaction offer to buy you agree to our Terms and Conditions, Refund Policy, Privacy Policy and Terms of Service available to read during the ordering process. Our customer services team will be happy to help you with any enquiry wetrocknride@gmail.com or 01429 866777.

 

2. The contract

 

By accepting the terms and conditions you are entering into a contract with us requesting that we supply you with goods. When you place an order on our site you will receive a receipt that we have received your request for that order. This does not mean that your order has been accepted. This constitutes an offer to us to buy a product. All offers to buy are subject to acceptance by us and subsequent availability. We will confirm that we have accepted your request by sending you a confirmation e-mail that confirms that we have provisionally accepted your order with any tracking information if applicable. This will form the basis of the contract and will refer only to the products listed in the confirmation email. We will not supply any goods that have been part of your order. Any Photos, Media, drawings, description or any other form of advertising contained within our site is there purely as an approximate idea of the product. They do not form part of the contract between you and us in relation to the sale of products.

 

3. Availability

 

Wetrocknride.co.uk is only intended for use by people residing in the United Kingdom. We reserve the right not to accept orders from anywhere outside of the UK. All orders through this site are an offer to buy and as such are subject to acceptance and product availability from us and our Distributors. Should any product be unavailable or end of product line a full refund will be given.

 

4. The customer

 

By placing an order through our site, you are stating that you are legally able to enter into a contract. You are also currently residing, ordering and accessing our site from within the United Kingdom (Mainland Only) and that you are at least 18 years old.

 

5. Consumer rights & the customer

 

By agreeing to our Ts n Cs you are confirming that you are at least 18 years old residing in the UK and legally capable of placing an order on our website. Your consumer rights are unaffected by agreeing to our Ts n Cs. You can cancel an order 14 working days after you receive your order. You will receive a full refund of the price paid for the product in accordance with our refunds policy. In order to cancel you must inform us in writing, you must also return the product (s) to us immediately at your cost and risk. The product (s) must be returned in re-sellable condition and unused you have a legal obligation to take all reasonable precautions whilst the goods are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation. You will not have the right to cancel for the following; perishable items, tailor made or personalised goods, any underwear or any unsealed media such as software CDs or DVDs but not exclusively relating too that have been used except where a fault could only have been found by unsealing the product. This provision does not affect your statutory rights.

 

6. Price & payments

 

All prices on our website are inclusive of VAT and will be correct in the exception of an obvious error. In such a case we are under no obligation to supply the product at that price. If the products actual price is higher than that advertised on our website we will at our discretion either contact you notifying you of the error or reject your offer to buy. All products advertised are exclusive of delivery charges. Prices are liable to change but will not change once we have sent you an acceptance email. If any of our products are incorrectly priced we reserve the right not to honour the contract except in such cases and at our discretion where an acceptance email has been sent to the buyer. We may at our discretion either notify you of the rejection or contact you before despatching the product. We are under no obligation to supply you with a product that is incorrectly priced.

 

7. Delivery availability and collection.

 

We only ship to the UK and use professional couriers.  Some of our range of cycles are collect in store only.  We check and build all our cycles to British Safety Standards by CYTECH qualified mechanics.  Once a cycle is delivered to you it should be checked by a qualified mechanic.  Any issues with your cycle must be directed back to us. We accept no liability or fees for any work or checking completed by any outside agency.  We insist that any problems or queries be directed to us in the first instance including any future work or warranty enquiry.  Items that are in stock will usually be shipped within 2-5 working days. Some items depending on stock availability are in stock with our Distributors and can take up to 21 working days for you to receive. Unless there are exceptional circumstances that you will be made aware of you will be provided with your goods within 30 days. If you are unable to supply for whatever reason you are entitled to a full refund. For in store collection we allow a reasonable amount of time to collect once an order has been made. we expect most orders to be collected within a working week. In exceptional circumstances orders may be collected within a month. This may incur a small storage charge of £5.00 per week for late collections. In cases of abandoned purchases steps will be made to recover losses and goods may either be scrapped or sold in extremis. When we do ship an item we only use reputable couriers and a signature will be required before receiving the product. If you require special delivery instructions i.e. We reserve the right not to make additional changes to the shipping details. There will be no delivery until all funds are cleared.

 

8. Risk and title.

 

By ordering a product (s) from us you accept that you own the product (s) from the time of delivery the product will then be at your risk. You will own those products once we receive payment in full including any delivery charges.

 

9. Refunds returns and cancelation policy

 

Returns & cancellations

Your rights

 

You have a right to cancel your order up to 14 days after your order is delivered. You don’t need to give a reason for cancelling. The item must be returned new unused and at your expense and liability.

You have a further 14 days to return the new unused and undamaged goods back to us.

 

Our shop policy

 

Our shop return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at WETROCKNRIDE@GMAIL.COM.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at WETROCKNRIDE@GMAIL.COM and send your item to: 210 A York Road Hartlepool GB TS269EB.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping returns


To return your product, you should mail your product to: 210 A York Road Hartlepool GB TS269EB

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any refusal of delivery or cancellation of order before receipt of delivery will result in delays processing any refund request on your orders.. please allow up to 14 days before we issue any refunds. 

10. Our liability

 

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.

All new products sold will have a standard manufacturers warranty.

You accept that any Products purchased which are listed as ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a warranty of 30 days. Where products are ex-display or used stock it will be noted in the Product description on the site.

Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased. This by no way changes your rights under the Consumer Protection Act 1987.

 

 

11. Privacy and data protection

 

General Privacy and Data protection Policy

Please note that we will update this statement from time to time and to keep you up to date with our security procedures. By giving us your personal details you are agreeing to allow us to contact you regarding our own products and services. The information we collect from you is to assist us in meeting our customers needs. Use of your personal details and personal information is in accordance with our privacy policy.

 

12. Information we collect and use to assist your request

 

All information provided by you will be treated securely. If you have any comments or requests on how we use information about you please contact our Data Protection Officer in writing via wetrocknride@gmail.com or in writing to 210A York Road Hartlepool TS26 9EB. This can include but is not limited to the following name address email address and telephone number. The personally identifiable material we collect from you is only used to help fulfil goods and services to you. We will retain your information only as long as is necessary unless we are legally required to do so. This is referred to as your (personal Data).

 

(A) How we use the information

To fulfil your order and any contracts between us and you the customer. Where you have given us your permission we will use your information for marketing. If you require this to stop simply unsubscribe from our marketing or write or email us to remove your details from our system. This can be to our Data Protection Officer in writing via wetrocknride@gmail.com or in writing to 210A York Road Hartlepool ts269eb.

 

(B) Protecting your security 

We take your data protection and security seriously and have systems in place to ensure your information is handled securely and protected against breeches of confidentiality. We also take additional measures to ensure colleagues handle and process your data only as necessary and confidentially.

 

(C) PCI DSS COMPLIANT

Wetrocknride are proud to say that we are assessed annually and awarded the Payment Card Industry Data Security Standard compliant. (PCI DSS) is a set of standards designed to ensure that companies accept, process store and transmit customer card information in a secure environment.

 

(D) Updating and amending your data

If you require to update and amend the data we hold about you please put this in writing to our data protection officer to wetrocknride@gmail.com or in writing to 210A York Road Hartlepool TS26 9EB. Any requests and legitimate amendments will be made within 30 days.

 

(E) Can you access the information we hold about you

Yes you can if you write to us and ask us for this its know as a (Subject Access Request) you have the right to ask us to provide you with all information held about you. We will usually respond to this within 30 days of the request. This can be accessed by writing to the Data Protection officer as previously described.

 

(F) General

Questions or comments are welcomed and should be directed to the Data protection Officer in writing via wetrocknride@gmail.com or in writing to 210A York Road Hartlepool TS26 9EB.

 

(G) Wetrocknride Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.wetrocknride.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a customer, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a UK we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of UK, Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of Eighteen.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at wetrocknride@gmail.com or by mail using the details provided below:

210A York Road , Hartlepool, DUR, Ts269eb, United Kingdom

 

13. Written communications

 

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

14. Notices

 

All notices given by you to us must be given to Wetrocknride Limited at 210A York Road, Hartlepool TS26 9EB or email at we may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

 

15. Events outside our control

 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

16. Waiver

 

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

 

17. Transfer of rights and obligations

 

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

 

18. Law and jurisdiction

 

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

19. Warranty Requests

 

This does not affect your statutory rights. If you feel your product has developed a fault. The best way to deal with this is to send the product back to our store. We are open six days a week. You will require original proof of purchase. Your product will require an assessment in our workshop on receipt of your goods we will carry out a full assessment and aim to get back to you within two weeks. All used items returned must be basically cleaned to be assessed for the hygiene and safety of our staff. To speed the process up you can either call the store in advance or email us with your warranty request.

We from time to time reserve the right to review and amend these conditions of sale. This in no way affects your statutory rights.

 

20. Bike sales and service

 

All bikes are prepared for sale and repair by CYTECH trained staff. Our pre-sale procedure is to complete a Pre Delivery Inspection, which includes a full service and test ride of the bike before the hand over. 

All bikes that are submitted for repair will undergo a full Mechanical check (M Check). As part of this process the bike is assessed and the customer is given a quote before any works goes ahead. A deposit may be required before any work proceeds. 

If additional work and/or parts are required to make the bike safe, you will be contacted to gain approval before this is completed. 

We accept no liability for any defects following your decision not to go ahead with any remedial work that is recommended following the M Check and the additional quotes communicated to you. We reserve the right not to carry out work to bikes we deem unsafe. The reasons will be documented and explained to you in detail. 

Payment is required before handing over any sold or repaired bike, this will be subject to the condition below. 

Collection must be made within 7 days of you being notified that your bike is ready for collection. Failing that, we will provide written notice at 30 days from notice to collect that your bike may be sold. This is in line with the Torts (Interference with Goods) Act 1977. We are not monsters, if you are facing difficulties, please talk to us to make arrangements to suit us both. 

All parts fitted have a minimum manufacturer’s warranty against faults and defects of no less than 12 months. We also guarantee our labour for 6 months from the date of completion of work. 

We warrant to you that any Product purchased from us is of satisfactory quality and fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any damage to the Product arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Product in a way that it is not designed to be used, your failure to follow 

instructions, or any alterations or repair you carry out without our prior written approval. 

We will offer a repair or replacement for any defective product purchased from us. This does not apply to any product that is worn out or damaged by use or lack of maintenance. 

An estimate of time will be given with any work. Time will not be the deciding factor and is given as a guide. Work undertaken will be carried out in a timely manner to the correct standards to ensure the best operation of your bicycle.

We advise removing all accessories prior to dropping any bike of with us.

Returns and cancelations, you do not have the automatic right to return items for in store purchases. If you purchase an item and find it is the incorrect part etc, we will happily swap the item or provide a credit note. This does not affect your Statutory Rights.

We do not accept any direct or indirect loss to you for any problems experienced unless directly attributable to WetRockNRide Ltd’s negligence. We are a family run business who pride ourselves in offering the safest and best possible experience for our customers by completing work to the highest standard.

 

 

WetRockNRide Limited

210A York Road

Hartlepool

TS26 9EB

 

All rights reserved.