Terms and Conditions



1. About us


www.wetrocknride.co.uk is a site operated by Wet Rock N Ride Limited. We are registered in England and Wales under company number 08345841 VAT no 196720968. Our trading address is Wet Rock N Ride, 210A York Road, Hartlepool, TS26 9EB. 


This document, along with any other document referred to in it tells you our Terms n Conditions on which we supply any products or services on our website wetrocknride.co.uk  These terms and conditions only apply if you are buying as a consumer. Please read them carefully, you should print a copy and understand that by ordering any of our products you agree to be bound by these terms and conditions. Understand that by proceeding with this offer to buy you agree to our Terms and Conditions, Refund Policy, Privacy Policy and Terms of Service available to read during the ordering process. 


We will be happy to help you with any enquiry if you contact us on 01429 866777 or wetrocknride@gmail.com. 



2. The contract


By accepting the terms and conditions you are entering into a contract with us requesting that we supply you with goods. When you place an order on our site you will receive confirmation that we have received your request for that order. This does not mean that your order has been accepted. This constitutes an offer to us to buy a product. 


All offers to buy are subject to acceptance by us and subsequent availability. We will confirm that we have accepted your request by sending you a confirmation e-mail that confirms that we have provisionally accepted your order with any tracking information if applicable. This will form the basis of the contract and will refer only to the products listed in the confirmation email. We will not supply any goods that have not been part of your order. Any Photos, Media, drawings, descriptions or any other form of advertising contained within our site is there purely as an approximate idea of the product. They do not form part of the contract between you and us in relation to the sale of products.



3. Availability


Wetrocknride.co.uk is only intended for use by people residing in the United Kingdom. We reserve the right not to accept orders from anywhere outside of the UK. All orders through this site are an offer to buy and as such are subject to acceptance and product availability from us and our Distributors. Should any product be unavailable or end of product line a full refund will be given.



4. The customer


By placing an order through our site, you are stating that you are legally able to enter into a contract. You are also currently residing, ordering and accessing our site from within the United Kingdom (Mainland Only) and that you are at least 18 years old.



5. Consumer Rights & the customer


By agreeing to our Terms & Conditions you are confirming that you are at least 18 years old residing in the UK and legally capable of placing an order on our website. Your Statutory Rights are unaffected by agreeing to our Terms & Conditions. 


You can cancel an order 14 working days after you receive your order. You will receive a full refund of the price paid for the product in accordance with our refunds policy. In order to cancel you must inform us in writing, you must also return the product (s) to us immediately at your cost and risk. 


The product (s) must be returned in re-sellable condition and unused, you have a legal obligation to take all reasonable precautions to preserve the condition of the goods whilst they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation. 


You will not have the right to cancel for the following:

  • Perishable items
  • Goods made to the purchaser’s specifications or those which are clearly personalised
  • Any sealed goods which are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery, for example helmets or cycling shorts. 


This provision does not affect your statutory rights as defined by the Consumer Rights Act 2015.



6. Price & payments


All prices on our website are inclusive of VAT and will be correct with the exception of an obvious error. In such a case we are under no obligation to supply the product at that price. 


If the products actual price is higher than that advertised on our website, we will at our discretion either contact you notifying you of the error to discuss the sale or reject your offer to buy. If an acceptance email has been sent when an offer to buy an incorrectly priced item has been made, we reserve the right to not honour the contract and refund the purchase price cancelling the contract. 



7. Delivery availability and collection.


We only ship to the UK and use professional couriers.  Some of our range of cycles have to be collected from the store only.  


We check and build all our cycles to British Safety Standards by CYTECH qualified mechanics.  If you are not confident enough to refit your bars, pedals and front wheel when a cycle is delivered to you, it should be done and checked by a qualified mechanic.  


Any issues with your cycle must be directed back to us in the first instance. We accept no liability or fees for any work or checking completed by any other bike shop without any problems or queries be directed to us in the first instance including any future work or warranty enquiries. 


Items that are in stock will usually be shipped within 2-5 working days. Some items depending on availability are in stock with our Distributors and can take up to 21 working days for you to receive. Unless there are exceptional circumstances that you will be made aware of, you will be provided with your goods within 30 days. 


If we are unable to supply your order for whatever reason, you are entitled to a full refund. 


For in store collection we allow a reasonable amount of time to collect once an order has been made. We expect most orders to be collected within a working week. In exceptional circumstances, orders may be collected within a month. This may incur a small storage charge of £5.00 per week for late collections. 


Failing that, we will provide written notice at 30 days from the initial contact requesting you collect your bike. In line with the Torts (Interference with Goods) Act 1977, if goods are ordered and paid for but they are not collected, steps will be made to sell the goods in extremis and a refund given minus any losses incurred by us. 


We are not monsters, if you are facing difficulties, please talk to us to make arrangements to suit us both


When we do ship an item we only use reputable couriers and a signature will be required before receiving the product. If you require any other special delivery instructions i.e. delivery to an alternative address we reserve the right to conduct additional checks which may ultimately result in us not making additional changes to the shipping details. There will be no delivery until all funds are cleared.



8. Risk and title.


By ordering goods from us you accept that once payment has been made and they have been delivered to you, after the expiry of the 14 day cancellation period title has passed meaning you own item.


If you decide to return the item within the cancellation period, you have a duty of care to ensure it is not damaged and to return it without undue delay which is also detailed below.   



9. Cancelation, Returns & Refunds policy


Returns & cancellations


Your rights


You have the right to withdraw an offer to buy goods from us at any time until the offer is accepted. 


After this time, you have the right to cancel your contract up until 14 days after your order is delivered. You don’t need to give a reason for cancelling. You can cancel your contract by clearly communicating to us that you wish to do so, by making a clear statement in an email or by calling us. We will confirm the contract has been cancelled by email. 

Our shop return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.



If the order has been delivered, it must be returned in a new and unused and at your expense without delay and in any event, no later than 14 days after notifying us of your wish to cancel the contract.


You are liable for sending the item back and ensuring the appropriate tracked postage and insurance is bought to cover the value of the item. We are not liable for lost parcels as you have a duty of care to ensure the items are properly received by us to allow refunds are given. Returns should be sent to:


Wet Rock N Ride

210A York Road


TS26 9EB


When the parcel is received, we will inspect the condition of the item to ensure there is no damage and that you have only handled the goods in a way that is necessary to establish the nature, characteristics or functioning of them for the intended purpose. If after inspection, we discover the goods have been handled beyond what is necessary, we will email you with evidence of this and discuss the reduction of value from the purchase price. If the item is not in a new and sellable condition, this could affect the value of the refund up to 100% of the selling price for badly marked items. 


In any event, we will process your refund within 14 days, minus any agreed reduction and delivery charges that were added at the time of the sale. 


In the event you decide to cancel your purchase before it is posted, we will process your refund without undue delay. 


In the event you cancel your order whilst it is in transit, your refund will be processed within 14 days of the order arriving back with us. 


If you choose to refuse delivery at the door and have the courier return the goods this does not automatically cancel the contract. We will still require notification of your wish to cancel the contract and will provide a refund within 14 days of the goods arriving back with us. 


If you have ordered something from us that is custom made to your specific requirements or they are clearly personalised and are unlikely to be able to be sold to anyone else, you do not have the right to change your mind and return the goods. 


Refunds will only be made using the same means used to make the purchase. 


Late or missing refunds (if applicable)


If you haven’t received a refund after we have processed it, double check your with your bank or credit card company in the first instance. It may take some time before your refund is properly processed by your issuer once we have sent it.


If you have done all of this and you still have not received your refund please contact us.




If the item was marked as a gift when purchased and shipped directly to the recipient, they will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to them.


If the item wasn’t marked as a gift when purchased, the normal returns process applies.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Store purchase policy


We want our customers to be happy so operate a 30 day in store returns policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the item is faulty.


To be eligible for a return, you must provide proof of purchase, the item must be unused and in the same condition that you received it and in the original packaging.


10. Our liability


Faulty Items & Warranty Claims


Our returns policy does not affect your statutory rights as found in the Consumer Rights Act 2015. The Act requires that any product purchased from us through our site is of satisfactory quality, reasonably durable and fit for all the purposes for which products of that kind are commonly supplied.


If goods have broken due to a manufacturing defect or some other fault, please contact us to arrange for the item to be returned to us. The items should be cleaned and free from contamination prior to being returned to us.


We will send the goods to the distributor to be inspected as part of the warranty process. Depending on the time since purchase before the fault occurred and the nature of the fault, the item will either be repaired or replaced and returned to you. We will be responsible for the postage in this instance. 


We will require you to provide a copy of the original proof of purchase if the product was purchased in store. We aim to get any successful warranty claimed item back to you within two weeks. 


This policy does not apply to any defect in the product arising from fair wear and tear, wilful damage, an accident, negligence by you or any third party, if you use the product in a way that we do not recommend, you fail to follow manufacturer’s instructions, carry out any alterations or non-standard repair without our prior written approval.


All new products sold will have a standard manufacturer’s warranty. If the manufacturer of the goods purchased offer an extended warranty, you may be required to register for this on their website to benefit from the extended coverage.


Any products purchased which are listed as ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a warranty of 30 days. Where products are ex-display or used stock it will be noted in the product description on our website, any significant marks or defects will be detailed to assist in your decision to buy the goods. 


You are still entitled to the 14 day cancellation period detailed above to allow you time to inspect the goods to determine suitability, however the description brought to your attention before you make your decision to buy cannot be relied upon by you to determine it to not be of satisfactory quality.  


Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the product you purchased. This by no way changes your rights under the Consumer Protection Act 1987.



11. Privacy and data protection


General Privacy and Data protection Policy


Please note that we will update this statement from time to time and to keep you up to date with our information security procedures. 


By giving us your personal details you are agreeing to allow us to contact you regarding our own products and services. The information we collect from you is to assist us in meeting our customer’s needs. Use of your personal details and personal information is in accordance with our privacy policy.


All information provided by you will be treated securely. If you have any comments or requests on how we use information about you please contact our Data Protection Officer in writing via wetrocknride@gmail.com or in writing to 210A York Road Hartlepool TS26 9EB. 


This can include but is not limited to the following name address email address and telephone number. The personally identifiable material we collect from you is only used to help us fulfil orders of goods and services to you. We will retain your information only as long as is necessary unless we are legally required to do so. This is referred to as your (personal Data).



(A) How we use the information


To fulfil your order and any contracts between us and you, the customer. Where you have given us your permission we will use your information for our own marketing. If you require this to stop simply unsubscribe from our marketing or write or email us to remove your details from our system. 


This can be to our Data Protection Officer in writing via wetrocknride@gmail.com or in writing to 210A York Road, Hartlepool, TS26 9EB.



(B) Protecting your security 


We take your data protection and security seriously and have systems in place to ensure your information is handled securely and protected against breeches of confidentiality. We also take additional measures to ensure colleagues handle and process your data only as necessary and confidentially.





Wetrocknride are proud to say we are assessed annually and awarded Payment Card Industry Data Security Standard compliant status. (PCI DSS) is a set of standards designed to ensure that companies accept, process store and transmit customer card information in a secure environment.



(D) Updating and amending your data


If you require us to update and amend the data we hold about you please put this in writing to our Data Protection Officer to wetrocknride@gmail.com or in writing to 210A York Road Hartlepool TS26 9EB. Any requests and legitimate amendments will be made within 30 days.



(E) Can you access the information we hold about you?


Yes you can! Just write to us under the heading of “Subject Access Request” as you have the right to ask us to provide you with all information held about you. We will usually respond to this within 30 days of the request. This can be accessed by writing to the Data Protection officer as previously described.


Any personal information we hold can be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.



(F) General


Questions or comments are welcomed and should be directed to the Data protection Officer in writing via wetrocknride@gmail.com or in writing to 210A York Road Hartlepool TS26 9EB.



(G) Wetrocknride Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.wetrocknride.co.uk.




When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:


“Cookies” are data files that are placed on your device or computer and often include anonymous unique identifiers. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 


“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we need to collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.





We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).





We do not share consented data with marketing partners. 


For transactions conducted on our site, we use Shopify. You can read more about how Shopify uses your Personal Information by visiting https://www.shopify.com/legal/privacy. 


Additionally, as we are processing your information in order to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above, your information will be transferred outside of UK, Europe, including to Canada and the United States (the base of Shopify).


We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information by visiting https://www.google.com/intl/en/policies/privacy/. 


You can opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout. 


Finally, as data controllers, we may be required to share your Personal Information to comply with lawful requests made by law enforcement if the information is required for the prevention or detection of crime. 





As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 


You can opt out of targeted advertising by visiting:


FACEBOOK - https://www.facebook.com/settings/?tab=ads 

GOOGLE - https://www.google.com/settings/ads/anonymous 


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 




Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.





The Site is not intended for individuals under the age of Eighteen.




We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



12. Written communication


Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. 


We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.



13. Notices


All notices given by you to us must be sent to Wet Rock N Ride Limited at 210A York Road, Hartlepool TS26 9EB or email at wetrocknride@gmail.com. 


We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. 


In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.



14. Events outside our control


We want to do our best to serve our customers but will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 


A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action 
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
  • Impossibility of the use of public or private telecommunications networks
  • The acts, decrees, legislation, regulations or restrictions of any government. 


Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. 


We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.



15. Waiver


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 


A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.



16. Transfer of rights and obligations


The contract between us is binding on both parties and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 


We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 


We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Warranties are non transferable.



17. Law and jurisdiction


Contracts for the purchasing of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. 


Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.



18. In-store bike sales and service


All sold bikes are prepared for delivery and in-store repairs are carried out by CYTECH trained staff. 


Our pre-sale procedure is to complete a Pre Delivery Inspection (PDI), which includes a full service and test ride of the bike before the hand over to the happy new owner. 


All bikes that are submitted for repair should be cleaned prior to being dropped off. The bike will undergo a full Mechanical check (M Check) to assess the work required to allow us to give the customer a written quote. The quote will detail the parts required to conduct the repair as well as the labour charge. A deposit may be required before any parts are ordered and work proceeds. 


If once the work has started, additional issues are discovered meaning further parts and/or labour is required to make the bike safe, you will be contacted to gain approval before this is completed. 


We can accept no liability for any defects following your decision not to go ahead with any remedial work that is recommended following the M Check and the additional quotes communicated to you. 


We reserve the right not to carry out work to bikes we deem unsafe. The reasons will be documented and explained to you in detail. 


Payment is required before handing over any sold or repaired bike, this will be subject to the condition below. 


For in store collection we allow a reasonable amount of time to collect once an order has been made. We expect most orders to be collected within a working week. In exceptional circumstances, orders may be collected within a month. This may incur a small storage charge of £5.00 per week for late collections. 


Failing that, we will provide written notice at 30 days from the initial contact requesting you collect your bike. In line with the Torts (Interference with Goods) Act 1977, if goods are ordered and paid for but they are not collected, steps will be made to sell the goods in extremis and a refund given minus any losses incurred by us. 


We are not monsters, if you are facing difficulties, please talk to us to make arrangements to suit us both.


All parts fitted have a minimum manufacturer’s warranty against faults and defects of no less than 12 months. We also guarantee our labour for 6 months from the date of completion of work. 


We warrant to you that any Product purchased from us is of satisfactory quality and fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any damage to the Product arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Product in a way that it is not designed to be used, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval. 


We advise removing all accessories prior to dropping any bike of with us.


We do not accept any direct or indirect loss to you for any problems experienced unless directly attributable to the actions of Wet Rock N Ride Ltd’s negligence. We are a family run business who pride ourselves in offering the safest and best possible experience for our customers by completing work to the highest standard.



We from time to time reserve the right to review and amend these conditions of sale. This in no way affects your statutory rights.


All rights reserved.