Fix your bike SCHEME guidance

Fix your bike SCHEME guidance

At Wetrocknride we accept the department for transport and energy saving trust voucher schemes.

This scheme has been set up to encourage more people in England to embrace cycling, to boost the number of low carbon, low pollution trips, and to promote an alternative to private cars and public transport, particularly while social distancing measures are in place.

The scheme is open to anyone who has an unused cycle in need of a repair. Helping them start using it again by providing £50 towards the cost of a service and repair for up to two cycles per household.

To participate in the scheme, cyclists will need to Book their cycle for a repair at a Wetrocknride along with their voucher code. Cyclists can apply for a unique voucher code in a few minutes using the online platform where they will need to provide some basic details about themselves and their cycle(s).

Cyclists are encouraged to check in advance that we have available space and possible wait times, before applying for a voucher. We work on an assessment and call basis with all jobs agreed with the customer in advance of the repair. 

Please also note that not all repairs will be accepted in the scheme – please check the terms and conditions for full details of eligible repairs. The terms and conditions of the scheme are available on our website.

In order for vouchers to be eligible for redemption:
The cycle owner must be over 18
The repairs must be necessary to make cycles roadworthy and fit for purpose, this may include:

- Repair or replace tyres, tubes, wheels and related components
- Adjust, repair or replace braking system components
- Adjust, repair or replace transmission system components.
- Repair or replace other essential components which prevent safe use of the cycle e.g. deteriorated grips or saddle - Repair or replacement of components for permanently fitted lighting systems

Repairs which are NOT eligible:

- replacement or upgrade of existing safe and roadworthy components - replacement or repair of removeable lighting accessories

Vouchers will cover up to £50 per cycle towards the Eligible Repairs and parts that need replacement as part of the Eligible Repairs. The cycle owner will need to pay the remainder cost if the cost is greater than £50.

If the cost of the service is below £50, the voucher will only cover for the effective cost of the transaction (less than £50). A maximum of 2 vouchers can be claimed per customer address, and only 1 voucher per cycle.
Vouchers must be valid at point of redemption.

To redeem a certificate PSB

Check cyclist’s identification which must include proof of address and must match the voucher registration details. Accepted forms of customer identification are either:
a valid driving licence photo card with address,
or another form of photographic identification either:

- Passport,
- National identity card (non-UK), - Residence permit

plus one of the following, less than 3 months old, paper or electronic: - utility bill,
- council tax bill,
- mortgage statement,

- council/housing association rent card, - benefit book.

Check the cycle and repair needed are Eligible Repairs

The repairs must be necessary to make cycles roadworthy and fit for purpose, this may include:

- Repair or replace tyres, tubes, wheels and related components
- Adjust, repair or replace braking system components
- Adjust, repair or replace transmission system components.
- Repair or replace other essential components which prevent safe use of the cycle e.g. deteriorated grips or saddle - Repair or replacement of components for permanently fitted lighting systems

Repairs which are NOT eligible:

- replacement or upgrade of existing safe and roadworthy components - replacement or repair of removeable lighting accessories

This information is taken from the Fix your bike website guidance and may be subject to change as the scheme progress's.


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